Learning Curve

As many of you know, I started a new job about two months ago.  I'm a front desk clerk at a local hotel.  It's an interesting job and fits my personality - I get to meet new people, talk, flirt, help...Never, in my wildest dreams, did I think there was so much to learn about making reservations, etc.  Of course, as is my way, I think I should know everything already and get frustrated with myself when I mess up, or say something I shouldn't. My co-workers are patient and kind, teaching and guiding me.  I still have much to learn.

However, I thought I would share a few things I have learned in the short time I've been in the hotel business:

•  Don't use the 'I'm new' card.  I have found out very quickly, and much to my surprise, how many people will use that card against you.  Instead of sympathy and understanding, they will try to nail you, or try to get something they didn't pay for.  
• I have learned to speak with authority, even though I don't know what I'm talking about, or even though I may be wrong.  To sound timid, or to look nervous, only brings out the fangs in some people.
• Do not book through expedia, hotels.com, book.it, etc.  If you want a good room, and friendly service, call the hotel directly.  Why will a hotel bend over backwards for someone getting a room at a ridiculously low rate?  Trust me, they won't.  
• The old adage, 'You catch more flies with sugar than with vinegar' is very, very true.  People, if you are calling a place, and need someone to help you, don't give attitude or act like the person helping you is just a low-life working at a hotel.  The quickest way to be told 'we have nothing available' or to be given an astronomically high price is to be rude and nasty to the individual trying to help you.

To be honest, there is a sense of 'I have the power in my hands' and sometimes it feels damned good to tell a smart-ass they can't have something.  I am learning, and it feels good to stretch the mind again...but thank goodness there is a learning curve!